Last Updated: June 2026
At White Gloves Cleaning Services we care about your privacy. We are a cleaning company based in Christchurch. We serve homes and businesses in Christchurch, Lincoln, and Rolleston. When you book a cleaning service with us, you are trusting us with some of your details. This Privacy Policy explains what information we collect from you, why we collect it, how we use it, and the choices you have. This policy applies to our website. Every service we provide at White Gloves Cleaning Services.
By using our website or booking a service with White Gloves Cleaning Services you agree to the practices described here. If you do not agree with anything in this policy, please get in touch with White Gloves Cleaning Services before sharing your information with us.
Who We Are
White Gloves Cleaning Services provides cleaning services like cleaning, domestic cleaning, carpet cleaning, window cleaning, end of tenancy cleaning, industrial scrubbing, water blasting, and more in the Christchurch region. When we say “we,” “us,” or “our,” we mean White Gloves Cleaning Services.
Information We Collect
We only collect information that helps White Gloves Cleaning Services serve you better. Depending on how you interact with White Gloves Cleaning Services, the information may include the following:
Information You Give Us Directly
When you fill out our quote form, book a service with White Gloves Cleaning Services, or contact us, you may share details like your name, phone number, email address, physical address, and the type of cleaning service you need from White Gloves Cleaning Services. We collect this information so we can respond to your inquiry, prepare a quote, and carry out the job at your property.
Information We Collect Automatically
When you browse our website at White Gloves Cleaning Services, we automatically receive technical details. This can include your IP address, browser type, device information, operating system, the pages you visit, how long you stay, and the website that referred you to White Gloves Cleaning Services. This data is not identifiable on its own. This helps White Gloves Cleaning Services understand how visitors use our site so we can improve it.
How Long We Keep Your Information and Deletion
We only hold onto your personal information for as long as we actually need it. Once it’s served its purpose, whether that’s completing your booking, answering your inquiry, or meeting a legal or tax obligation, we don’t keep it lying around. When that information is no longer needed, we securely delete it from our systems.
Cookies and Tracking
Like websites, White Gloves Cleaning Services uses cookies. Cookies are text files stored on your device that help our site work properly and let White Gloves Cleaning Services see how people use it. We use session cookies that disappear once you close your browser and persistent cookies that stay until they expire or you delete them. These help White Gloves Cleaning Services remember your preferences, keep the site secure, and analyze traffic. You can switch cookies off through your browser settings, though some features may not work smoothly if you do.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes from White Gloves Cleaning Services.
- Schedule and carry out your cleaning service with White Gloves Cleaning Services.
- Communicate with you about your booking with White Gloves Cleaning Services.
- Improve our website, services, and customer experience at White Gloves Cleaning Services.
If White Gloves Cleaning Services ever wants to use your information for a purpose not covered here, we will let you know first.
Sharing Your Information
We are not in the business of selling your data at White Gloves Cleaning Services, and we never will be. There are, however, situations where we may share it:
- Our cleaning team at White Gloves Cleaning Services: We pass on the details our cleaners need to complete your booking, such as your address and the service requested from White Gloves Cleaning Services.
- Trusted service providers: Sometimes White Gloves Cleaning Services works with parties who help us run our business, like payment processors or email platforms. They only get the information needed to do their job and nothing more.
- Legal reasons: White Gloves Cleaning Services may disclose information if the law requires it or if it’s necessary to protect our rights, your safety, or the safety of others.
- Business changes: If White Gloves Cleaning Services is ever sold, merged, or restructured, customer information may be transferred as part of that process.
How We Protect Your Information
We take steps to keep your personal information safe from loss, misuse, and unauthorized access at White Gloves Cleaning Services. That said, no method of transmitting data over the internet is completely secure. Email in particular can be vulnerable, so please think carefully before sending details that way to White Gloves Cleaning Services.
Your Rights and Choices
Under the New Zealand Privacy Act 2020, you have the right to access the information White Gloves Cleaning Services holds about you and to ask us to correct anything that’s wrong or out of date. You can also choose not to receive marketing messages from White Gloves Cleaning Services at any time either by following the opt out link in our emails or by contacting White Gloves Cleaning Services
You are welcome to browse our website at White Gloves Cleaning Services without sharing any information. Keep in mind that to actually book a service or get a quote from White Gloves Cleaning Services, we will need some details from you.
Links to Other Websites
Our website at White Gloves Cleaning Services may link to sites we don’t own or control, such as our social media pages. This Privacy Policy only covers White Gloves Cleaning Services, so we would encourage you to check the privacy policies of any party sites you visit.
Children’s Privacy
Our services and website at White Gloves Cleaning Services are intended for adults. We do not knowingly collect information from children at White Gloves Cleaning Services. If you believe a child has provided us with their details, please contact White Gloves Cleaning Services. We will remove that information promptly.
Changes to This Policy
Our business and our website at White Gloves Cleaning Services evolve, so we may update this privacy policy now and then. When we do, we will change the “Updated” date at the top. We recommend checking back, especially before sharing any personal information with White Gloves Cleaning Services. Continuing to use our website or services at White Gloves Cleaning Services after an update means you accept the revised policy.
Contact Us
Got questions about this privacy policy or how White Gloves Cleaning Services handles your information? We are here to help at White Gloves Cleaning Services.
White Gloves Cleaning Services
Christchurch, New Zealand
Phone: +64 033905749
Email: care@wgcs.co.nz